some of our team

our team

The success of itsu depends entirely on the attitude and ability of our people. Our business will thrive when our employees are both professional and proud. Again and again, we find huge benefit from promoting within - the more training, responsibility and rewards we give, the better itsu will become.

We have a simple principle to encourage your development… the more you learn, the more you earn.

Here are some of our fantastic team, read their itsu story so far…

I joined itsu 8 years ago as a Team Member and I now run the flagship store in The Strand with an amazing team supporting me.


If you are up for new challenges and want to work with great people, itsu should definitely be your next stop!


General Manager


I joined itsu in 2011 as a Team Member whilst I was studying to become a nurse but I quickly fell in love with itsu and its people!


After a lot of hard work (and fun!) I am now General Manager of my own itsu shop in Great Queen St with a team I want to help and see grow.


General Manager


Joining itsu was the best move I have made in my career.


Working alongside some great managers has given me an opportunity to learn and develop new skills.


My journey at itsu so far has been amazing and I know there is more to come.


General Manager


My itsu journey started as a GM in Paternoster Square.

I was moved into an Operations Manager role after 12 months and have recently been promoted to Head of People Operations.

I have loved every minute of the last 4 years and can't wait to see where I will be at itsu in another 4 years.


Head of People Operations

Ben (Head of People Operations)

I started working in itsu Chelsea as a waitress in 2003.


I then moved to the shops where I had the opportunity to work with the most amazing group of people before joining the Commercial team in the Head Office managing our external suppliers.


Logistics Manager

Patricia (Logistic Manager)

The best thing that happened to me since I moved to London was joining itsu in 2013.


I've grown from Team Member to Team Leader and I'm currently the IT Systems Manager working to make life in shops easier with our amazing technology systems.


IT System Manager


I love working at itsu. I started as a Team Member, then Team Leader Service and Team Leader Kitchen. It has been amazing to have the support and encouragement from my managers to help me grow.


I can’t wait for my next challenge!


Berkeley Square


When I came to London from Colombia I was seeking a new challenge. This led me to itsu where I quickly became a Team Member Pro and have gained so much experience to develop my career.


I am now a Team Leader Kitchen leading a fantastic and hardworking team.


Team Leader Kitchen


I started as a Team Member in one of the city shops and now I am General Manager in Brighton. Throughout the years my hard work has always been praised and recognised by my managers and I now do the same for my team. I am always looking forward to new challenges.


General Manager


I remember my discovery day in itsu really well. All the people were really welcoming and I had so much fun I didn't want to go home at the end of the day!


itsu have given me the opportunity to grow and my wonderful team are like a second family to me.


Team Leader Kitchen


I joined itsu as an Assistant Manager and after 5 years I took the opportunity to become the first Area Training Manager.

I am now Operations Manager of the challenging Innovation / Delivery area where passionate people work restlessly to improve and innovate the way we do things in itsu.


Operations Manager

Hanna (Operations Manager)

I have always loved interacting with people, learning many things about different cultures and itsu has allowed me to do that and more!


I have been blessed to work with my amazing and friendly colleagues, as well as my incredibly supportive and ‘one of a kind’ manager.


Back Counter Pro


I joined itsu in 2002. I was the manager of a sushi restaurant and am now the Director of Operations at itsu.


I work with a quick, decisive and inspirational team.


If you’re great with people and hard working, you’ll probably love itsu too.


Director of Operations


Once I said yes to itsu in 2012, my life changed! I worked as a Team Member for 2 years and now I am a Team Member Recruiter.


I learn something new every day and I am truly grateful to everyone who has been involved in my development.


TM Recruiter


I started in itsu 2 years ago thinking it would be a temporary job, but I am still here with all the amazing memories and the relationships I built during my journey.


I'm always motivated and nothing can stop me.


Grosvenor St


I started in itsu about 8 years ago as a Team Member.


I worked really hard and was so happy when I became a General Manager. My shop won the ‘best of itsu’ award twice in one year due to my hardworking and highly motivated team achieving exceptional standards at all times.


Grosvenor St