this is the people team
we are a team that put people at the heart of everything we do. We attract, develop, engage and reward our teams whilst always championing our itsu Qualities (IQs) and encouraging individuality.
this is the job
A commercially focussed people partner, a critical friend to the Operations Managers and other key stakeholders
Working in partnership with other support functions to deliver people initiatives that are aligned to itsu’s strategy
Leading and driving the delivery of people projects with the support of the Central HR Manager
Ensuring consistency and co-ordination across all operational areas with other people partners
Supporting Operations Managers in the creation of strong area family trees and management succession
Working collaboratively with the Talent team to support with recruitment when needed
Managing and delivering people focused training programmes to upskill management competency and HR capability within the Shop Operations
Owning the process of shop performance reviews and support Operations Managers with creating SMART business action plans for their teams
Escalating to the L&D team training problems in the shops when identified by Managers and Ops
Supporting and training GM/Ops Managers on delivering and resolving ER issues
Ensuring GMs and Ops understand when to escalate ER issues to the people team
Being the escalation point for complex grievance and disciplinary appeals
Having a practical, commercial and operational understanding of ER, assisting and advising GMs and Operations Managers on complex issues where there is potential for a formal outcome and knowing when to escalate further to take legal advice
Prioritising how Managers can be upskilled through support, training and coaching and ensuring this approach is taken where appropriate
Ensuring paperwork and legal documentation involved is correct, proper and within the company policy and kept safe for future reference
Managing the exit interview process and analyse results to improve retention
Responsibility on weekly/monthly reporting on People KPIs
Support the Central HR Manager with ad hoc projects and escalate issues when appropriate
this is you
You put people at the heart of everything you do by displaying the 4 itsu qualities:
I care [for people]
I take pride [in what I do]
I want to grow [myself & others]
I build trust [around me]
You will have strong advisory experience within the retail or hospitality sector on dealing with employee relations issues and be CIPD qualified (or keen to qualify). You will have experience working with HR systems (desirably FourthHospitality).
You will create a positive first impression and act professionally at all times. You will promote the itsu values and culture in a positive light. You have good communication skills, be flexible, proactive and have the ability to cultivate and build relationships with key stakeholders both internally and externally. You will generate new ideas and always looks for better ways of doing things. You will engage, encourage and develop your team and share their enthusiasm with others. You will be able to think outside of the box and have commercial awareness.
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