Ingredient Technologist


Ingredient Technologist

this is itsu

itsu is a healthy eating, Asian inspired food brand with over 70 shops in the UK, a US market entry and a thriving grocery wholesale business, stocked in all UK major supermarkets. We’re renowned for our [eat beautiful] food which is made fresh in every shop, every day. We’re one of the UK’s coolest brands with over 1,300 employees. Each week we have over 300,000 fans visiting our shops. We’re officially ‘One to watch’!

this is the job

Complete and update product specifications across the itsu portfolio
Maintain our supplier approval database, ensuring all specifications and certificates are always up to date
Monitor supplier performance – including site visits and visits to itsu stores
Review and action audit reports to ensure all set safety & quality standards are met
Respond to customer complaints and carry out necessary investigations
Analyse trends on complaints and implement relevant corrective actions
Conduct organoleptic testing and manage all other external testing carried out
Review product labelling for new and existing products – shared with the Technical Manager

This is you

Qualified to degree level in food science or similar subject
Knowledge of EU food legislation and labelling requirements
Knowledge of requirements for GFSI approved accreditations BRC, IFS, SQF etc.
Internal & external audit experience
knowledge of food safety systems HACCP – Lead auditor training preferred
Excellent attention to detail
Able to work in a small team and individually
Minimum of 2 years technical/ quality management experience required
Have a passion for food & Asian inspired food in particular
Experience in working with international suppliers (specifically Asian suppliers) [preferred]
Expertise of working with a range of different food categories with strong knowledge of UK food regulations [preferred]

You put people at the heart of everything you do by displaying the 4 itsu qualities:
I take pride [in what I do]
I genuinely care [for people]
I want to grow [myself & others]
I build trust [around me]

things we like

Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves

apply now
  • free itsu
  • 50% discount at itsu any time
  • 31 days holiday
  • company pension scheme
  • private medical insurance
  • commuter club
  • health cash plan
  • support 24/7 for your wellbeing
  • critical illness scheme
  • legendary parties
  • discounts at major retailers
  • life assurance